Privacy Policy
At hotelsprovence.com, your privacy is a fundamental priority for us. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services. We are committed to complying with applicable laws and regulations concerning personal data protection.
Data We Collect
- Information You Provide
- Information that you provide when creating an account, making a reservation, or subscribing to our newsletter.
- Transaction/Financial Information
- Payment details and transaction history related to your bookings or purchases (excluding sensitive credit card information).
- Communications
- Any information shared when you contact our customer support or submit feedback.
- Automatically Collected Data
- Information automatically collected about how you use our website, including IP address, browser type, and usage patterns via cookies.
How We Use Your Information
- To provide and maintain our service, including processing your orders and managing your account.
- To respond to your customer support inquiries and feedback.
- To personalize your experience with tailored recommendations.
- To conduct research and development for improving our services and platform.
- To send you marketing and promotional communications, with your consent.
Information Sharing (Disclosure)
- Service Providers: We may share your data with service providers such as payment processors, hosting services, and IT support.
- Business Partners: We may share information with business partners for co-branded services or joint promotions.
- Legal Reasons: We may disclose your information if required by law or to protect our rights and the safety of others.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations (e.g., accounting, tax purposes).
Your Data Rights
- Access: The right to request access to your personal data.
- Rectification: The right to request correction of your personal data if it is inaccurate or incomplete.
- Erasure: The right to request deletion of your personal data under certain conditions.
- Opt-Out: The right to withdraw consent or object to the processing of your personal data.
Security Measures
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our commitment to data security includes regular review and improvement of our practices.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated policy will be posted on this page, and we will update the 'Effective Date' at the top of the policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us through the support page on our website.